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AirBNB Customer Service Representatives - Remote

Sutherland

Colorado, Texas, Oklahoma, Nevada and New Mexico,

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AirBNB Customer Service Representatives - Remote

Sutherland

Colorado, Texas, Oklahoma, Nevada and New Mexico,
 

Company Description

AirBNB’s mission is to create a world where anyone can belong anywhere. To support them in their efforts, we’re now seeking pleasant, friendly and helpful Customer Service Representatives to join us full time as key members of the AirBNB team.

Note: We are currently looking for individuals to work from home in the states of Colorado, Texas, Oklahoma and New Mexico. And we've just added Nevada!

Job Description

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. 

This is the job for you if:

  • You excel at handling customer inquiries of varying types
  • You are an active listener and can leverage probing question skills
  • You have a proven track record for hitting sales targets
  • You bring an enthusiastic personality

What we offer:

  • Competitive hourly rate of $15/hour
  • An 8-hour-per-day shift, 5 days per week (anywhere from 6am-12am PST)
  • Medical, dental and vision benefits
  • Paid training & PTO
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
  • All technical equipment needed to be successful in a remote, work from home environment

Qualifications

  • Excellent verbal and written communication skills, strong multitasking abilities
  • The drive to solve problems and meet goals
  • Familiarity with Microsoft Office tools
  • Experience in customer service and sales
  • High school diploma or equivalent

  Requirements to work from home:

  • A quiet and distraction-free, secure place to work.
  • Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional information

 

 

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

About Sutherland

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.

Nearly 40,000 employees (with approximately 6,000 in North America) 

Our diverse people work on interesting projects and have countless opportunities to learn and grow and to develop new skills along the way.

Well before the pandemic, we were allowing employee to work from home. In fact, we were early adopters of work from home when we embraced the trend over 15 years ago and today over 91% of our US employees work from home and 93% in Canada.

Why Sutherland

To know what we do at Sutherland is merely the beginning of the story. For our people, we work tirelessly every day to provide our teams:

  • Growth:  Sutherland is consistently experiencing exponential growth as a direct result of our team of dedicated and trusted employees. We work together to grow one another.
  • Opportunity: We proudly represent and collaborate with top tier brands around the globe. Expanding our trusted teams each year. With us, you too will be able to see these opportunities first hand!
  • Impact:  Each day, expand our capabilities in how we positively affect our clients’ businesses and we couldn’t be more honored! We make a difference to our clients in so many ways and it’s unbelievably rewarding.
  • Development: We leverage our four growth pillars of personal development to help you push your boundaries and soar to new heights of success. We provide ample training, learning opportunities and development challenges to help you see what we see in you!
  • Empowerment: We trust you. Free yourself from your doubts and hesitations and learn to trust your judgement to do what you feel is best, giving our clients customer’s best in class service. Be curious, take action. Every interaction is an opportunity to do something great. This is how we grow.
  • Diversity and Culture:  We experience our greatest successes when we join our diverse backgrounds, knowledge and expertise to collectively face challenges and overcome them together. We view diversity as the cornerstone to our strength and infuse that mentality into every component of our culture. Come as you and be part of us.