The MSP Implementation Operations Manager defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support and workflows for internal teams. The MSP Implementation Operations Manager serves as a technical and functional subject matter expert. This is a multi-faceted role and is one of the first contact points with healthcare executive leadership to launch a workforce program. This role works closely with a variety of healthcare executive sponsors and other client implementation team contacts, internal cross-departmental team members, and VMS partners.

Our employees enjoy a fun, casual atmosphere where hard work is rewarded, and taking time to celebrate our success is a high priority. Our employees are also committed to our Core Values.

• Own Your Relationships: Engage others with clarity, transparency, and care.
• Obsess Over the Experience: Distinguish yourself by providing the best possible experience every time.
• Simplify the Process: Use your unique skills to make the complex easy.
• Defend Our Culture: Embrace and encourage the principles that define our company.

Here's what you'll be doing:

1. • Manage multiple large and complex projects, leading discovery, design, and delivery, and meeting timelines (e.g., new MSP client implementations, new and existing client implementations, etc.)
   • Continuously review internal and external operational and technical processes (e.g., SOPs, workflows, audits, etc.) and ensure necessary improvements are successfully implemented
   • Monitor, manage, and ensure completion of VMS updates to support SimpliFi clients and internal team members
   • Lead change management efforts and assess/manage the impact of technology changes to current workflows and processes across SimpliFi Clients and internal workflows
   • Develop and contribute to client deliverables such as workflows, communication plans, project plans and stakeholder agendas
   • Liaise with technology partners and internal stakeholders to manage/prioritize VMS issue reporting and enhancements
   • Ensure appropriate implementation-related and ongoing internal training is completed and related training documentation is maintained
   • Oversee service issue resolution and support to clients and internal team; regularly analyze support ticket activity and report out trends
   • Uphold our Core Values
   • Own Your Relationships – engage others with clarity, transparency, and care
   • Obsess Over the Experience – distinguish yourself by providing the best possible experience every time
   • Simplify the Process – use your unique skills to make the complex easy
   • Defend Our Culture - embrace and encourage the principles that define our company 
   • Other duties as assigned

Here's what we're looking for:

Required Qualifications

• High school diploma or equivalent
• 3 years of full scope project management experience or related experience
• 3 years of MSP experience
• Thorough understanding of Healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems
• Extreme attention to detail
• Demonstrated comfort level with and high proficiency performing in high visibility, client-facing roles with frequent interactions with executive leadership
• Ability to juggle multiple tasks/priorities with competing interests without losing efficiency
• Familiarity with ticketing support systems (i.e., Happy Fox or similar)
• Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
• Ability to build and maintain productive working relationships with cross-functional coworkers
• Excellent communication skills
• Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint
• Ability to recognize and mitigate risks
• Ability to lead and develop others

Will accept any suitable combination of education, training, or experience

Preferred Qualifications

• Bachelor’s degree in Business or Healthcare Administration, Operations, Business Analytics, or a related field and/or equivalent work experience
• Prior experience in healthcare MSP setting and/or experience implementing VMS technologies
• CAPM, PMP or similar project management certification
• Prior leadership experience
• Prior experience managing a ticketing support system (i.e., Happy Fox or similar)

Compensation:

The base salary range for this role is $77,400-$86,000/year with annual bonus opportunity.  Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Benefits:

TNAA offers a competitive compensation and benefits package that offers Medical, Dental, Vision, Life, and Long-Term Disability insurance plans that start the first day of employment. TNAA also offers short-term disability, accident insurance, critical illness, legal assistance, identity protection, pet coverage, a retirement plan with employer match, and a generous vacation plan that includes 8.5 paid holidays.  Here is a link to our benefits package.  www.tnaa-internalbenefits.com

All remote positions (working full-time from home) must meet the internet connection requirements established by the TNAA IT Department to sufficiently perform the position responsibilities and use TNAA specific software and equipment. Your internet service cannot be provided by satellite and must meet one of the following:

Visit www.speedtest.net to check your internet speed test. If you progress further in the interview process, you will be asked to provide your download speed results and to confirm that you meet TNAA's internet connection requirements by completing an acknowledgment form.

Travel Nurse Across America is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. TNAA is committed to the principle of equal opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. It is TNAA's policy to provide equal employment opportunities without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by applicable laws. TNAA will not tolerate discrimination or harassment on any of these characteristics.

https://www.eeoc.gov/employers/eeo-law-poster