As a Bilingual Client Experience Associate, you will be taking customer calls in both English & Spanish, and translating them, forwarding messages, capturing incoming leads, taking orders, and scheduling appointments, in a fast-paced environment while working from the comfort of your own home. 

You will work from your personal computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Saturdays while in the learning & development phase. 

Your Skills.

• An excellent communicator, verbally and written in both English & Spanish (fluent in both languages).
• Excellent communicator, verbally and written.
• Growth mindset, and is excited to learn new things.
• Passionate about customer service.
• People-focused, friendly and knows how to listen.
• Dependable and shows up when expected.
• Above-average computer skills, including typing.
• The ability to stay calm and efficient under pressure.
• Willingness to complete an introductory learning and development phase at satisfactory levels.

Compensation & Benefits.

• Starting at $15.50/hour.
• Benefits are available after 60 days of employment.

Your System.

• Cable/Fios or other high-speed Internet connection. DSL is allowed as long as it’s not DSL Satellite (No Wireless, Satellite or Air Card, LTE/4G, MIFI, VPN connections, or WiFi Range Extenders).
• Shared or group internet connections are not accepted.
• Not all internet providers are compatible (ISP with known issues: ATMC in North Carolina, Pinnacle Network Solutions & T-Mobile).
• Internet Download speed of at least 10 Mbps / Upload speed of at least 4 Mbps.
• Ability to hardwire your computer to your internet connection. Hard-wired internet is essentially the opposite of wireless internet. Instead of utilizing the WiFi capabilities of a router to wirelessly transmit data between an access point and your device, you use ethernet cables to supply the internet connection.
• Capable of supporting at least 1280×800 resolution.
• The processor needs to be 2.0 GHz or higher, and cannot be a C+G type processor, Celeron processor, or Chromebook (Compatibility will be determined once screenshots are received as not all systems meeting these specs are accepted).
• 64-bit Operating System.
• Windows 10 or 11 (most MAC models that are 2017 or newer are compatible but need to be running the latest operating system).
• 8GB or more of System Memory (RAM).
• Not all antiviruses are compatible with our systems and could require removal if problems arise.
• The computer must finish the boot-up process in less than 3 minutes.
• A webcam for training and meetings.
• A headset or earbuds for the first few days of training.
• Enough USB ports to support the use of a wired headset, mouse, keyboard, and external webcam if you do not have an internal webcam.
• Please note that having a working personal phone is a requirement for the duration of your employment. This personal phone will be used for 2-factor authentication in order to meet a company-wide security requirement and will not be used for your normal work tasks.