Bring your passion and energy to our growing team. We’re hiring!

Business Analyst, Process Solutions - (Remote)

Full time, US

As the Process Business Analyst, you will be responsible for assessing the company and customer business needs, processes, data analysis, and recommending solutions to improve standard operating procedures. This may be accomplished through one-off assignments or by participating in managed projects. At times you may function as a project manager. Key functional responsibilities include research, user-experience documentation, journey mapping, requirements gathering, process documentation, and user acceptance testing.  

As a Business Analyst, you will

• Track and report on performance against the key company operating metrics, providing analysis with recommendation 
• Take abstract or brainstorming feedback and develop a solution
• Create and maintain process flows in support of the North American region
• Conduct needs assessments where appropriate by collecting information pertaining to procedures, configuration, technologies, and workflows
• Determine requirements through research and testing while documenting the journey document user-experience requirements and create workflows to support business needs 

About you

• Knowledge of Windows and MS Office 365 products including, but not limited to, Visio, Excel, and PowerPoint
• Capable of problem solving - anticipating, analyzing, and resolving issues at both a strategic and functional level
• Travel industry knowledge and understanding of managed corporate travel, this may include a background and previous experience in corporate travel.
• Knowledge in GDS Sabre and/or Apollo(one/or both)
• Follow through on goals, plans, and projects
• Ability to multi-task effectively and prioritize duties and tasks based on urgency
• Six Sigma or Project Management Certification (preferred but not required).
• Strong organizational skills 

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.