Are you someone who thrives under pressure and enjoys an exciting and challenging work environment? If so, we have the opportunity for you! 

Manager Research and Development

Full-Time, (home) based in the US

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role, you will be a part of a team of experts conducting strategic planning, research, planning, product specifications/requirements, and project management for the BCD Travel Product & Development group. The team is responsible for developing a technology strategy for BCD Travel, investigating new technologies, and developing requirements and specifications for the deployment and testing of new systems and processes.  

A snapshot of this opportunity

• Function as a contributing member of the Product & Development team, attending meetings, brainstorming and designing sessions with team members and BCD Travel staff
• Manage individual research and development projects in various travel technology areas
• Gather client system and business requirements, construct specification documents, business analyses, process flow diagrams, storyboards, and other documents used for the system description 
• Complete investigations and research on travel related technologies, construct white papers and other research documents from results and form recommendations
• Work with existing BCD Travel products and operational teams to define technology strategies and to help with product evolution
• Review dashboard reject trends and analyze and provide detail to Operations Managers with recommendations
• Support process improvements as it relates to CTSS, streamlining POS tool and process flows for CTSS
• Act as a liaison between Operations Managers and Product & Development on new account implementation process flows and questions including Console

 How you can set yourself apart

• Strong project management and organizational skills
• Good consulting skills including client interaction, presentation, system specifications, and requirement gathering
• Ability to build consensus and executive buy-on on the strategic direction of products and technologies
• Strong written communication skills
• Highly creative with the ability to think out of the box and brainstorm new approaches and ways to solve problems
• Ability to self-motivate and work independently and efficiently 
• Extensive travel agency or airline experience 
• Strong understanding of travel agency processes, business models, systems, operations, and applied technology
• Experience in software development, web development, or the management of software development teams or projects
• Advanced skills in the GDS reservation system
• Knowledge of at least 4-5 booking engines system

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com. 

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

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