Bring your passion and energy to our growing team. We’re hiring!

Senior Travel Counselor (Hybrid/Remote)

Full time or Part time, US

As part of the Travel Consultant Team for a prominent Global customer, you will be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). You will be working independently on requests and take the initiative to help other team members and management as requested. 

As a Senior Travel Counselor, you will

• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Search and confirm travel reservations for the customer
• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Provide travel offers and general travel advice to travelers
• Respond to requests accurately and completely
• Excellent knowledge and application of travel supplier rules
• Provide the client with the required industry information, such as low fares, exchange costs and penalties
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Actively support other team members within and across teams

About you

• Relevant experience in the corporate travel management industry
• Advanced skills on travel industry systems GDS
• Solid working knowledge of the travel industry, policies, procedures, and processes
• Experience booking international and domestic corporate travel
• Strong verbal and written communication skills
• Demonstrated excellent professional customer service and problem resolution skills
• Proven ability to handle multiple priorities simultaneously

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.