Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication, and all your experience? Are you ready to bring your skills, competencies, and experience and be part of our team? If yes, you might be exactly person we are looking for

Supervisor Agent Tech Configuration

Full-time, (home)based in the US, Europe or Costa Rica

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role, you will be responsible for managing all aspects of assigned client portfolio account(s), including but not limited to client, retention, contract negotiation, implementation and business consolidation, sales of products, and services, financials (budgets, billing, payment, and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance, and escalation of operational issues.

A snapshot of this opportunity

• Support Agent facing Travel Technology Solutions used/provided by BCD Travel
• Support users on agent facing Travel Technology Solutions
• Provide consultation on problem resolution and configuration options.
• Professionally use the appropriate the BCD Travel tools and systems to complete requests and respond accurately. 
• Service Requests handling and - if required - escalation to 3rd level / Development
• Act as technical project resources
• Maintain a thorough understanding of the agent technology tools as it relates to BCD Travel and monitors changes. 
• Provide input to the knowledge and solution database
• Seek assistance from others, including other teams for the resolution as appropriate.
• Provide input to the knowledge and solution database
• Configure respective agent tool like GDS, AgentSource Booking, etc.  
• Participate on the management of the virtual team
• Manage the sub team respective virtual team

How you can set yourself apart

• Extensive travel industry experience
• Very familiar with different travel technology applications including GDS
• Solid experience administering such travel technology
• Current/past experience in years In Client/Travel Technology in Travel Industry
• Good mode of expression in written and spoken English
• Additional languages are a plus
• Having proven record in project management
• If you have you gained experience on the OBT Concur or Cytric(Online Booking Tool) currently or in the past
• If experience on the OBT end user related or administration 
• Have you been client facing when working on technology
• Professional telephony and communication skills, clear articulation
• Great empathy for customer needs and patience users
• Social competence & teamwork
• Self dependent behavior
• Flexibility and high initiative

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com. 

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.