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Program Analyst (Remote)

Full time, US

The Program Analyst within Client Shared Services Analytics is a customer-facing role that partners and aligns with Program Management and commercial teams. You will support and drive customer programs forward by proactively monitoring and measuring program goals, seeking savings and process efficiencies opportunities, and providing analytical insights into data.

As a Program Analyst, you will

• Ensure success and improve business effectiveness by constructing data analysis to support process reengineering efforts, providing best-practice guidance and recommendations, and staying closely engaged
• Analyze customer travel patterns and make recommendations to Program Management for cost savings and other efficiencies  
• Assists Program Management in developing, implementing, and reporting on KPIs and SLAs as contractually agreed while ensuring the proper framework is in place for future repeatable and reproducible data.
• Recommend report or report packages in response to customer or internal stakeholder requests
• Act as the primary point of contact for Program Management within Client Shared Services
• Monitor customer SLAs and notify Program Management if any deliverables are at risk

About you

• A degree in a data- or statistics-related discipline
• Proven travel agency or travel industry experience across multiple business areas such as operations, customer relationship/account management, or technology 
• Previous experience as a data or business analyst
• Solid understanding of how travel data flows from point-of-sale systems to downline systems
• Knowledge of quality control processes, ETL processes, basic SQL, and travel terminology
• Attention to detail to be able to uncover anomalies, errors, trends, and patterns 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and most of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business, and ourselves. Learn more about BCD Travel. 

Your life at BCD

Working at BCD means connecting, collaborating, and celebrating. You’ll be part of a virtual, dynamic, and flexible work environment that fosters an excellent work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD. 

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial well-being tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about a role but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.