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Customer Care Representative-Remote Canada

Sutherland

Canada ,

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Customer Care Representative-Remote Canada

Sutherland

Canada ,
 

Company Description

At Sutherland, recently named as a Great Place to Work in Canada, we provide our customers' customers with seamless, personalized and efficient customer experiences across a variety of industries. Together, our nearly 40,000 employees deliver measurable results and create exceptionally engineered customer experiences for some of the world’s best-known brands.

Job Description

We’ve started getting ready for hiring for our 2023 work from home jobs, so get your application in so that when we’re ready you’ll be ready too. Anticipated openings include customer service opportunities in a number of verticals, including banking and financial services; insurance; communications, media and entertainment; healthcare; technology; retail and consumer packaged goods; and travel, transportation, hospitality and logistics.

Qualifications

Requirements include:

  • Customer service experience
  • Excellent communication (written and verbal), accurate typing and active listening skills
  • Detail orientation, strong organizational skills
  • Ability to learn quickly, multitask and make callers smile

To work from home you must have excellent Internet connectivity delivered through a hard-wired connection capable of continuously supporting outstanding call quality and high-speed response rates, and a quiet and distraction-free, secure place to work.

What we offer:

  • Medical, dental and vision benefits
  • Paid training & PTO
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Monthly company rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Additional information

About Us

At Sutherland, we care for our customers by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

About Sutherland

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.

Nearly 40,000 employees (with approximately 6,000 in North America) 

Our diverse people work on interesting projects and have countless opportunities to learn and grow and to develop new skills along the way.

Well before the pandemic, we were allowing employee to work from home. In fact, we were early adopters of work from home when we embraced the trend over 15 years ago and today over 91% of our US employees work from home and 93% in Canada.

Why Sutherland

To know what we do at Sutherland is merely the beginning of the story. For our people, we work tirelessly every day to provide our teams:

  • Growth:  Sutherland is consistently experiencing exponential growth as a direct result of our team of dedicated and trusted employees. We work together to grow one another.
  • Opportunity: We proudly represent and collaborate with top tier brands around the globe. Expanding our trusted teams each year. With us, you too will be able to see these opportunities first hand!
  • Impact:  Each day, expand our capabilities in how we positively affect our clients’ businesses and we couldn’t be more honored! We make a difference to our clients in so many ways and it’s unbelievably rewarding.
  • Development: We leverage our four growth pillars of personal development to help you push your boundaries and soar to new heights of success. We provide ample training, learning opportunities and development challenges to help you see what we see in you!
  • Empowerment: We trust you. Free yourself from your doubts and hesitations and learn to trust your judgement to do what you feel is best, giving our clients customer’s best in class service. Be curious, take action. Every interaction is an opportunity to do something great. This is how we grow.
  • Diversity and Culture:  We experience our greatest successes when we join our diverse backgrounds, knowledge and expertise to collectively face challenges and overcome them together. We view diversity as the cornerstone to our strength and infuse that mentality into every component of our culture. Come as you and be part of us.