Job Board - Job Detail: Minted - Customer Service Specialist - Print Quality

Customer Service Specialist - Print Quality - US National

Minted

US National,

Country: Afghanistan

The Role:

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Customer Service Specialists - Print Quality to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will play a key role in improving the overall experience for customers who have received less than perfect products. As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical. You will rework design files and communicate with our printing facilities to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe's Creative Suite and passionate about solving problems. Minted is open 7 days a week and we ask you to work at least 1 weekend day. While we do our best, your days off may not be consecutive.

You WIll:

- Research and thoroughly document replacement order root causes
- Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations
- Reference a wide range of resources to determin the best solution for our customers.
- Work directly with customers over email to design and replace original orders
- Work in a production environment to troubleshoot technical, design, and print errors
- Work collaboratively with other teams to ensure we deliver outstanding service

You Have:

- Excellent written and verbal communication skills
- The ability to think critically in order to solve problems
- Prociency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom are a plus.
- G-Suite experience
- The ability to produce high-quality design, and work in a fast-paced environment
- The ability to work effectively in a team-oriented environment
- You are flexible and open to new challenges
- The ability to learn and work remotely and engage effortlessly with coworkers and leadership you take feedback well and are eager to learn more

What You'll Gain in Return:

- Expand your knowledge of Photoshop and Illustrator
- Experience working with print ready files
- Growth opportunities the role is great for recent grads looking to build a strong resume
- Gain customer service experience
- Salesforce Lightning experience
- Fun, friendly, and diverse team culture

Must reside in the following states to be considered for a Seasonal Role: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, KS, LA, MA, ME, MI, MN, MO, MT, NH, NJ, NV, NY, NC, OH, OK, OR, RI, PA, TX, UT, VT, VA, WA, WI

About Minted

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.